12.31.07
Good customer service email
Wow, this happens so rarely I just had to tell everybody (bothbody, at least). I just had a positive customer service experience. Seriously. I sent an email through a form (to Sprint PCS) and they responded within the advertised timeframe, and actually read the entire request and responded to it appropriately (and with a good answer, BTW).
It’s amazing that that’s amazing, but it is.
More about the particular service I have in the next post…
Allanimal said,
January 5, 2008 at 4:24 am
I’m sorry. I just can’t believe that. Answering in the timeframe, yes. Read the whole thing and responded appropriately? I don’t think I have ever had that happen (from a big company, at least)…