Mass production is a sin

… or at least, that’s the way I feel after a frustrating encounter with tech support. Tech support would certainly not be so problematic if it weren’t for the large numbers of people to be supported, but then of course, there wouldn’t be any money to pay tech support people if there weren’t all the profit potential opened up by economies of scale.

But dammit, I want my shit to work! Ah well, I guess I can just retreat to the fantasy world in my head where things either always work or I have access to all the internals and knowledge to be able to fix ’em myself.

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