{"id":307,"date":"2009-01-30T11:23:02","date_gmt":"2009-01-30T16:23:02","guid":{"rendered":"http:\/\/www.ourada.org\/blog\/?p=307"},"modified":"2009-01-30T11:23:02","modified_gmt":"2009-01-30T16:23:02","slug":"now-thats-service","status":"publish","type":"post","link":"https:\/\/www.ourada.org\/blog\/archives\/307","title":{"rendered":"Now, that&#8217;s service!"},"content":{"rendered":"<p>I just had another good customer service interaction. Excellent, actually.<\/p>\n<p>Last night, I ordered some bookshelves online from Staples. Before I ordered, I happened to notice a $75 off coupon for any online order of $290 or more. But I forgot to add that when I placed the order.<\/p>\n<p>Today, I thought, hey, why not try getting them to add the coupon after the fact? (I couldn&#8217;t modify the order directly as it was already being processed).<\/p>\n<p>I found the link to a live customer service chat pretty easily, gave them my story, and they immediately credited me the $75+tax. Yay, Staples!<\/p>\n<ul>\n<li>First, $75 off is a nice coupon.<\/li>\n<li>Having a link to a live chat for customer service, and making it easy to find, is great for a guy who doesn&#8217;t like to use a phone for such things.<\/li>\n<li>Answering the live chat connect request within 20 seconds is better than expected.<\/li>\n<li>Immediately crediting me when it was really my fault and when the order was already being processed is just &#8216;wow&#8217;.<\/li>\n<\/ul>\n<p>Me likey.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I just had another good customer service interaction. Excellent, actually. Last night, I ordered some bookshelves online from Staples. Before I ordered, I happened to notice a $75 off coupon for any online order of $290 or more. But I forgot to add that when I placed the order. Today, I thought, hey, why not [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[12,43],"class_list":["post-307","post","type-post","status-publish","format-standard","hentry","category-general","tag-business","tag-ramblings","author-admin"],"_links":{"self":[{"href":"https:\/\/www.ourada.org\/blog\/wp-json\/wp\/v2\/posts\/307","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ourada.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ourada.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ourada.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ourada.org\/blog\/wp-json\/wp\/v2\/comments?post=307"}],"version-history":[{"count":0,"href":"https:\/\/www.ourada.org\/blog\/wp-json\/wp\/v2\/posts\/307\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ourada.org\/blog\/wp-json\/wp\/v2\/media?parent=307"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ourada.org\/blog\/wp-json\/wp\/v2\/categories?post=307"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ourada.org\/blog\/wp-json\/wp\/v2\/tags?post=307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}